MODEL · SERVICE OPERATIONS
Seva
सेवाThe service floor, under your control.
Seva is AgentAnywhere's sovereign assistant for service operations — contact centres, BPOs, and service desks. It reads a service conversation and returns a summary, a quality scorecard, compliance flags and a suggested reply — running inside your perimeter, with a recorded trail behind every action. It is shown today on synthetic conversations; automated resolution is work we build with you. Talk to us about Seva for your service floor.
- Deployment
- Your cloud — or your client's. In-perimeter, region-pinned, or air-gapped.
- Languages
- Indic languages and English, mixed the way real customers speak.
- Every interaction
- PII masked with a Trust Receipt for each mask, requests screened for injection and unsafe output, every step recorded.
- Built for
- BPOs, contact centres, captive service desks, and shared services.
Why the service floor needs a sovereign model.
A contact centre runs on other people's data. Every call recording, chat transcript, and ticket carries the customer's name, account, and problem — held under a client contract that usually forbids it ever leaving an approved boundary. For a BPO serving banks, insurers, or hospitals, sending that stream to a public model is not a capability decision. It is a breach.
So the operations that would gain the most from AI — the ones handling millions of regulated conversations a month — are the ones that cannot adopt it on someone else's cloud. Seva is built for exactly that constraint: it runs where the data already lives, under your governance, and proves what it did on every interaction.
This is not a chatbot bolted onto a help centre. It is built for the work of service operations and wrapped in the same sovereign trust layer as the rest of the platform.
What Seva does.
One assistant across the moments that make up a service interaction — before, during, and after the contact.
Agent assist
Real-time suggestions, knowledge lookup, and next-best-action alongside a live agent — grounded in your knowledge base, not the open internet.
Automated resolution
Handling routine contacts end to end under policy — the repetitive tickets that burn the most agent hours — is what we build with you. Today Seva proposes the next action for a person to take.
Quality on every contact
Auto-QA across interactions instead of a sampled few: script adherence, tone, and compliance obligations flagged for review.
Wrap-up and disposition
Post-contact summaries, structured dispositions, and CRM-ready notes — so the after-call work stops eating handle time.
Indic and English, together
Built for how customers actually speak across India — code-mixed Indic and English — rather than English-only with a translation seam.
Grounded, not guessed
Answers grounded in your approved knowledge with citations, so an agent can see where a suggestion came from before they use it.
Trust on every interaction — not a policy PDF.
Seva runs with the platform's trust layer in front of the model. Aavaran masks PII in the transcript before the model ever sees it, with a signed Trust Receipt for each masking call. Kavach is designed to sit in front of the model as a proxy and screen each request for prompt injection and unsafe output. And every step Seva takes is recorded — an auditable record of what happened, ready for your client's risk office and your own.
Because the whole thing deploys inside your perimeter, the customer data your clients entrusted to you is designed to stay inside it. That is what lets a regulated client sign off: SOC 2 and ISO 27001 certified, independently assessed for HIPAA and GDPR, designed to support India's DPDP Act and RBI FREE-AI framework — and pinned to the region and residency their contract demands.
Who Seva is for.
BPOs and contact centres running regulated clients, where data-residency and audit are the price of the contract. Captive service desks inside banks, insurers, and hospitals. Shared-services organisations consolidating support across business units. If your service floor is judged on quality, compliance, and cost — and your data cannot leave the building — Seva is built for you.
Work with us on Seva.
Talk to us about Seva for your service floor. Tell us the system, the data it may touch and the constraint, and we will show you the closest demonstration and tell you plainly what is ready today and what we would build with you.
We work with service-operations teams who want to shape Seva against their real contact mix, with a direct line to the team building it. We will publish the numbers when they are real — not before.
FAQ
Frequently asked questions.
- What is Seva?
- Seva is AgentAnywhere's sovereign assistant for service operations — contact centres, BPOs, and service desks. It reads a service conversation and returns a summary, a quality scorecard, compliance flags and a suggested reply — running inside your perimeter, with a recorded trail behind every action. It is shown today on synthetic conversations; automated resolution is work we build with you.
- Does customer data leave our environment?
- No. Seva deploys inside your perimeter — your cloud or your client's — region-pinned, or is designed to deploy air-gapped. PII is masked by Aavaran before the model sees it, and every interaction is recorded for audit. The customer data your clients entrusted to you does not leave your boundary.
- Which languages does Seva support?
- Indic languages and English, including the code-mixed way customers actually speak across India — rather than English-only with a translation layer bolted on.
- How do I find out what is ready for my use case?
- Talk to us. Tell us the system, the data it may touch and the constraint, and we will show you the closest demonstration and tell you plainly what is ready today and what we would build with you.
Bring Seva to your service floor.
If you run a contact centre or BPO where data cannot leave the building, talk to us about Seva for your service floor.